| Titre : | EVALUATING VIRTUAL TEAMS IN SOCIAL AND COLLABORATIVE PLATFORMS BASED ON SNA AND BI ANALYTICS | | Type de document : | thèse | | Auteurs : | LAMIA BEN HIBA, Auteur | | Année de publication : | 2014 | | Langues : | Anglais (eng) | | Catégories : | Informatique
| | Mots-clés : | Social network analysis Business Intelligence Analytics Enterprise 2.0 Social collaborative platforms Virtual teams, Team's communication Team's evaluation | | Index. décimale : | Doct/200 | | Résumé : | The advent of virtual teams as flexible and adaptative organizational structures has helped answer the pressing needs for quick, high quality and low cost solutions to the increasingly complex problems organizations are facing today. However, the physical distance between team members and the extensive use of networked technologies brought about new challenges mainly pertaining to communication and information dissemination among team members. To overcome such issues, organizations need efficient monitoring mechanisms tailored to the peculiarities of virtual teams and the technologies they use.
This thesis addresses the problem of evaluating virtual teams in social and collaborative platforms based on SNA and BI Analytics. The dissertation begins with a review of relevant literature and identifies existing evaluation approaches and their limitations. It also introduces the new approaches of evaluating virtual teams, namely web-inspired and Network-based approaches, and presents their theoretical foundations. This is followed by the description in detail of the Social Network Analysis metrics and the presentation of a framework we propose to combine these metrics with conventional metrics through three aspects: Structural (examines the structure of the communication network), Intrinsic (reflects the health of the network through network-intrinsic features such as trust) and Functional (evaluates the extent to which the network reaches its functional goals).
The groundwork for CoVirtSys, the SNA-BI based system we propose for the evaluation of virtual teams is thus laid. CoVirTSys builds on data collected from the social and collaborative platform supporting the virtual team's collaboration in order to provide a decision support system that aims to enhance communication and information dissemination patterns within the team. A preliminary version of the system is later applied to two case studies regarding a software development project virtual team and a virtual e-learning class in an attempt to illustrate the pertinence of the proposed model in the context of virtual teams. Extension aspects of the system and recommendations for future research directions are discussed at the end of the dissertation.
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EVALUATING VIRTUAL TEAMS IN SOCIAL AND COLLABORATIVE PLATFORMS BASED ON SNA AND BI ANALYTICS [thèse] / LAMIA BEN HIBA, Auteur . - 2014. Langues : Anglais ( eng) | Catégories : | Informatique
| | Mots-clés : | Social network analysis Business Intelligence Analytics Enterprise 2.0 Social collaborative platforms Virtual teams, Team's communication Team's evaluation | | Index. décimale : | Doct/200 | | Résumé : | The advent of virtual teams as flexible and adaptative organizational structures has helped answer the pressing needs for quick, high quality and low cost solutions to the increasingly complex problems organizations are facing today. However, the physical distance between team members and the extensive use of networked technologies brought about new challenges mainly pertaining to communication and information dissemination among team members. To overcome such issues, organizations need efficient monitoring mechanisms tailored to the peculiarities of virtual teams and the technologies they use.
This thesis addresses the problem of evaluating virtual teams in social and collaborative platforms based on SNA and BI Analytics. The dissertation begins with a review of relevant literature and identifies existing evaluation approaches and their limitations. It also introduces the new approaches of evaluating virtual teams, namely web-inspired and Network-based approaches, and presents their theoretical foundations. This is followed by the description in detail of the Social Network Analysis metrics and the presentation of a framework we propose to combine these metrics with conventional metrics through three aspects: Structural (examines the structure of the communication network), Intrinsic (reflects the health of the network through network-intrinsic features such as trust) and Functional (evaluates the extent to which the network reaches its functional goals).
The groundwork for CoVirtSys, the SNA-BI based system we propose for the evaluation of virtual teams is thus laid. CoVirTSys builds on data collected from the social and collaborative platform supporting the virtual team's collaboration in order to provide a decision support system that aims to enhance communication and information dissemination patterns within the team. A preliminary version of the system is later applied to two case studies regarding a software development project virtual team and a virtual e-learning class in an attempt to illustrate the pertinence of the proposed model in the context of virtual teams. Extension aspects of the system and recommendations for future research directions are discussed at the end of the dissertation.
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